Flex

The Terms and Conditions and Pricelist & tariffs apply.

Mobile telephony

Normal and personal use of the Service by the Customer and unlimited use
The service is conditioned to a non-abusive use, with due diligence ". In addition to any reasonable use policies limiting mobile data use, Proximus therefore reserves the right to limit or suspend the service in the event of use in excess of more than 10,000 SMS/month or 500 SMS/day or sending SMS to more than 250 different recipients per month.

The customer can include up to 6 mobile phones in the pack with the same advantages.

5G: the 5G network is only accessible in covered areas and is subject to compatible device and subscription. The “estimated maximum speed” is the maximum speed that users can expect to achieve at different locations in the coverage area under realistic conditions. This maximum value results from measurements on the whole national territory. 5G being under deployment, the speed estimation is based on limited data.
The “optimale maximum speed” is the speed that can be achieved under optimal usage conditions. Speed may vary depending on the price plan, device performance and your location while using the service. More info on www-itt.proximus.be/5G and on www-itt.proximus.be/internetpolicy.

Internet (data):  if the customer surfing at reduced speed wants to continue surfing at maximum speed, it is possible to purchase a data boost option via MyProximus or by contacting customer service.

Free mobile calls and texts:

• In Belgium and while traveling within the EU*, for calls and text messages across all mobile and landline networks except special numbers (voting, 0900, etc.). Calls are billed per second from the 61st second onwards. Good to know: international calls (= calling from Belgium to the EU) are not included.

* EU = Countries of the European Union + Iceland, Liechtenstein and Norway.

TV & entertainment

TV: For more information about the availability of TV, the HD range, the possibility to connect several TV sets and the channel offering by region: www-itt.proximus.be/tv. 

Pickx app for TV customers with a MyProximus account, for use in Belgium via Proximus Internet (fixed and mobile). TV guide accessible to all Internet users.  
TV customers also have access to TV content with the exception of Partner offers via the Proximus Pickx app and proximuspickx.be with a MyProximus account. The TV content in the video is for illustrative and educational purposes only.
If the customer has a mobile subscription, an additional mobile data volume of 5 GB is provided for the Proximus Pickx app. If the customer has reached the limit of his mobile data bundle, the reduced surfing speed will also apply to the mobile data of the Pickx app.

My e-Press: My e-Press is only available for private customers. Professional customers subject to VAT who choose a Flex pack will not have access to My e-Press.

Apple TV 4K 128GB: When you select Apple TV as part of a pack, you are also entitled to an Android TV box at no extra cost.

TV option: choice from a list selected by Proximus. Changes to the offer will be notified 2 months in advance.

Netflix: Service offered by Netflix International B.V.. Proximus offers a technically simplified access to Netflix via the TV Box. Follow the instructions on www-itt.proximus.be/iwantnetflix to activate your Netflix streaming subscription or to link your existing account. The general conditions of Netflix apply: www.netflix.com/termsofuse. If you choose Netflix as a TV bundle, the price of the pack with TV bundle increases by €2.5 per month. The price of the Netflix subscription is mentioned on the Proximus bill. The Standard TV bundle includes a subscription for 2 screens. On request: 4 screens (€4.5 more/month). Proximus reserves the right to prolong the offer.

Disney+: The price of the Disney+ subscription will be included on your Proximus bill. Pickx TV by Proximus provides technically simplified access to Disney+ via the Android TV Box. The Disney TV option and the simplified access are provided throughout the validity period of the contract with Disney and are subject to changes imposed by Disney. The Proximus Terms and Conditions and Pricelist & tariffs apply.
Only one subscription per customer. Only for Proximus Pickx TV customers. This action cannot be combined with other Proximus promotions.
To use Disney+, a Disney+ account is required. The user must accept Disney+ terms and conditions. Disney+ is an independent data controller of the personal data of Disney+ subscribers.
Access to Disney+ is subject to the activation of an account with Disney+ by the customer. The customer needs to activate a new access to Disney+ with the Proximus procedure communicated by e-mail. More details: here [link to the FAQ: www-itt.proximus.be/disneyplusfaq).
To enjoy Disney+ content via your Proximus Android TV Box (in recommended apps section of the navigation TV menu), you must have the Proximus Android TV decoder. More detailed on how to watch Disney+ via your Proximus Android TV Box: here!

Pickx Sports / Pickx All Stars & Sports: In addition to this subscription, an extra subscription with Eleven Sports is mandatory to broadcast the Eleven Pro League channels in a Horeca establishment. More info: https://b2b.elevensports.be.

TV Replay: TV Replay is free for all existing TV customers who opt for a Flex pack. The availability of programs and TV Replay depends on the television channels and the permissions they have or don't have to operate the program in question. Also available on computer, tablet and smartphone via the Pickx app. The list of channels available in TV Replay on TV and the Pickx app, along with the special terms and conditions, can be read on www-itt.proximus.be/tvreplay. 

Fixed Internet

Unlimited data volume: personal and normal use, see the General Terms and Conditions. After using 3 TB, your speed will be limited to the end of the month, unless you activate your free 300 GB extra volume via MyProximus. More information: www-itt.proximus.be/internetpolicy.

Fixed Internet speed: the indicated maximum speed is a theoretical speed. In practice, it cannot be reached by all customers. The download speed at home depends mainly on the distance between the connection point and the exchange, the availability of the technology, the computer installation and the internal cabling and, in exceptional cases, on general use. These factors must be optimal to enable you to surf at the maximum speed. If you use Wi-Fi, your surfing speed can also be lower. To find out the surfing speed available at your home: proximus.be/internetspeed.

Wi-Fi Booster: the customer is entitled to maximum 1 Wi-Fi booster with a Flex pack with superior internet​. Use in Belgium and always on request or at the initiative of the technician.

Landline telephony 

Unlimited calls: only for normal and personal use and in accordance with Proximus' General Terms and Conditions.

Unlimited calls nationally: unlimited landline-to-landline calls (voice telephony) in Belgium around the clock. 1,000 call minutes for landline calls (voice telephony) to all mobile numbers in Belgium during peak and off-peak hours; after these 1,000 call minutes the customer calls at preferential rates. NB: these conditions do not apply to special numbers (070, 077, 09xx, 1xxx) and Internet numbers.

"Free calls international" option: 2000 minutes/month of free calls during off-peak hours (between 5 p.m. and 8 a.m.) and during weekends, for international calls from your landline to landline and mobile numbers (excluding mobile numbers in Morocco and Turkey) of the following destinations: Andorra, Austria Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, San Marino, Slovakia, Slovenia, Spain, Sweden, the United Kingdom and Switzerland, United States, Canada and landlines in Morocco and Turkey, from the telephone number given by the customer at the time of subscription, excluding 64k data connections on ISDN lines, special and premium-rate numbers (non-geographic numbers such as 070x, 09xx, 1xxx, etc.) View the out-of-bundle rates via this price list. Maximum 1 option per customer. Cannot be combined with other options that offer discounts on international calls;

Calls to all other countries in the world are billed per sec after the 1st min, without connection charge.

Installation included: installation by a technician included (worth €59) for all Flex customers.