5 good reasons to buy online!
100% secured payment
- Several secure online payment methods:
- Payment of subscriptions upon receipt of bill.
14 days to change your mind
- Return or cancel order within 14 days by filling out the form for devices without subscription or gift vouchers or for devices with subscription (PDF, 120KB).
- Free of charge.
Free & fast delivery
- Free delivery at home or pick-up point.
- Delivered within 2 working
days. - Free SIM card delivered within 1 working day.
2 year warranty
- Enjoy 2 year warranty on all devices.
- Go to the Proximus Shop in case of repair. Your purchase invoice and/or delivery note acts as a warranty document.
Online promo
Save time and money! Benefit from online exclusive web promos and no waiting lines.
And there's more!
Our after-sales customer service is happy to help!
Questions about your online order or a product?
Call our customer service, from Monday to Saturday from 8.a.m. to 10 p.m. on 0800 55 500 (toll-free).
A complaint? Contact your local Proximus Shop or call 02 202 41 11.
Need the Telecom Mediation Service?
Contact them:
- By e-mail: klachten@ombudsmantelecom.be/ plaintes@mediateurtelecom.be
- By post: Koning Albert II-laan 8 bus 3 te 1000 Brussel / Boulevard du Roi Albert II 8 boîte 3 à 1000 Bruxelles
- By phone: 02 223 09 09/ 02 223 06 06.
Or contact the Online Dispute Resolution Platform.
