Frequently asked questions about Disney+

Disney+ is the streaming home for entertainment from Disney, Pixar, Marvel, Star Wars, National Geographic, Star and more.

Disney+ has a number of benefits included in the standard subscription price:

• Exclusive Originals you can’t see anywhere else, blockbuster movies, bingeable shows, snackable shorts, and inspiring documentaries
• Unlimited downloads on up to 10 devices and up to 7 different profiles
• 4K UHD streaming with Dolby Vision and Dolby Atmos support on compatible devices for no extra cost
• A robust parental controls system including dedicated profiles for children
• Up to 4 screens can stream simultaneously

To make sure Disney+ remains suitable for audiences of all ages and the experience parents expect, new parental controls include the ability to restrict access to content for specific profiles based on content age ratings and the ability to add a PIN to lock profiles with access to mature content. For more information, please go to help.disneyplus.comNew window.

1. Subscribe to one of the following Proximus TV options: Disney+, Pickx All Stars, Pickx All Stars & Sports. Before you start watching Disney+, you need to activate your Disney+ account.
2. You will receive an SMS, if you didn’t have the installation done at home by a technician, to confirm you the activation of your option.

3. After that, you can go directly in your MyProximus account (Products > TV > Options) on the Disney+ or Pickx All Stars or Pickx All Stars & Sports page and click on the activation button. The Disney+ website opens. Create your Disney+ logins or use existing logins if you already had a Disney+ account.

   1. Email address
   2. Marketing preferences
   3. Create password
   4. Accept general conditions Disney+
   5. Choose parental profil 
   If you see a message regarding your payment info update, ignore this message (Not now). If it’s not possible to ignore, please contact Disney+ via the helpcenterNew window.
4. Second option, you will normally also receive an email through which you can also follow a link to activate your Disney+ account. Follow the indicated procedure in this communication: create your logins or use existing logins if you already had a Disney+ account.
5. As soon as your Disney+ account has been created, you can log in and start watching Disney+.

If you already have a Disney+ subscription and want to keep your existing profile linked to your account, then you will need to use your usual login details. This will allow you to instantly keep your Disney+ profile and features. This way your existing Disney+ subscription will be paused by Disney when you start your new subscription via Proximus, which you will pay for via Proximus. 

If you already have a Disney+ subscription with another provider, contact them to avoid double payments. 

You probably had an active subscription with Disney+, which is paused while your Disney+ subscription is activated via Proximus.

To find out more about this pause with Disney+, please contact the Disney+ Help CentreNew window.

If you need your Disney+ customer number (Disney+ ID), go to My Proximus / TV / Options / Disney+ or Pickx All Stars or Pickx All Stars & Sports.

If you use a VPN in your Internet browser, you might see the wrong activation screen (you can’t enter your email account) when clicking on the activation button. Deactivate the VPN temporarily, go via My Proximus or the activation link to the registration page, set up your Disney+ account and after that turn on your VPN again. 

Disney+ is accessible on most internet-connected devices via the Disney+ app:

• Via mobile devices, smart TV’s, gaming consoles and other TV-connected streaming devices. Click here for the full listNew window.
• via the Proximus Android TV Box, in the "recommended apps" section. If you want to exchange your current decoder for the Android TV Box*, you can:
  • If you already have Disney+ via Proximus: follow the instructions on channel 58 of your television
  • If you don’t have Disney+ via Proximus yet: please contact us
    *As long as stocks lasts
  • Not sure which TV Box you have at home?
• via the Disney+ website.

No, you can also watch Disney+ on other devices, like your smartphone, tablet or compatible Smart TV. Our new Android TV Box allows downloading apps from the Google Play Store, such as Disney+ and Netflix.

After creating your Disney+ account via the activation mail, you can log into the Disney+ app via the ‘recommended apps’ section of your Android TV Box or via channel 58 to access the service.

During installation of your Android TV Box, you will have the opportunity to login at the Google Play Store (with your email address and password). You will get access to apps for your TV, including Disney+. You can select it to be installed immediately.

You didn't do this during installation? No worries, you can always login at a later moment via:

• Apps > Google Play Store and download the Disney+ app.
• The recommended apps section of your TV Box
• Via channel 58 (Disney+)

When the Disney+ app starts, it will use the device or platform’s current system settings for subtitles and language audio. This setting can be changed for Disney+ at any time.

To set your audio language for Web Browser, Mobile Devices, Smart TVs, PlayStation 4, and Xbox One:

1. While watching a video, click on the icon in the upper right-hand corner of your screen to display the Audio and Subtitle settings.
2. Select your desired language from the list.
3. Close the display and return to watching the video with your new settings.
4. Your selected language settings will be saved on this profile.

You can also make language changes via: Profile icon – Edit Profiles – App language -Select

If you’ve subscribed to Disney+ via Proximus, you will pay your subscription to Disney+ directly via your Proximus bill.

Yes:

• As a  Flex customer, choose Pickx All Stars/Pickx All Stars & Sports as TV option and get a €0.99/month discount on the Pickx All Stars/Pickx All Stars & Sports TV option.
• As a Tuttimus/Familus/Minimus customer, choose Pickx All Stars/Pickx All Stars & Sports as TV option and get a €2/month discount on the Pickx All Stars/Pickx All Stars & Sports TV option.

Your Disney+ subscription will be interrupted right away as for your invoicing. 

Your access to Disney+ is not interrupted, your old account is reactivated at Disney+. Go to the management of your settings at Disney+ and contact the Disney+ help centreNew window if necessary.

If you unsubscribe from your Pickx All Stars/Pickx All Stars & Sports TV option, your access to Disney+ will be interrupted right away. If you subscribe again later on, you need to log in with your usual credentials.

If you enjoyed a 1-year promotional period for Disney+, whether you activated your Disney+ account or not, you can now benefit from a permanent access to Disney+ (permanent on condition that you remain subscribed to your Pickx All Stars or Pickx All Stars & Sports TV option).

Shortly before your promotional period expires, you will receive a communication from Proximus inviting you to activate your new permanent access to Disney+.

If you never activated your promotional period, you can no longer do so, you now have permanent access. 

More information about the activation procedure of your permanent access