Transferring your subscription(s)

Fill in the form. We will send it to the other party to complete the transfer.

Identify yourself

This field is mandatory.

Check your contact details

My details

You can find this number on your bill and in MyProximus {{errorMessages.SRCCUSTOMERID.required}} {{errorMessages.SRCCUSTOMERID.pattern}} {{errorMessages.SRCCUSTOMERID.pattern}} {{errorMessages.SRCCUSTOMERID.pattern}} {{errorMessages.SRCCUSTOMERID}} {{errorMessages.SRCCUSTOMERID.pattern}}
{{errorMessages.SRCFIRSTNAME.required}} {{errorMessages.SRCFIRSTNAME.pattern}} {{errorMessages.SRCFIRSTNAME.pattern}} {{errorMessages.SRCFIRSTNAME.pattern}} {{errorMessages.SRCFIRSTNAME}} {{errorMessages.SRCFIRSTNAME.pattern}}
{{errorMessages.SRCLASTNAME.required}} {{errorMessages.SRCLASTNAME.pattern}} {{errorMessages.SRCLASTNAME.pattern}} {{errorMessages.SRCLASTNAME.pattern}} {{errorMessages.SRCLASTNAME}} {{errorMessages.SRCLASTNAME.pattern}}
{{errorMessages.SRCEMAIL.required}} {{errorMessages.SRCEMAIL.pattern}} Please match the e-mail address above {{errorMessages.SRCEMAIL.pattern}} {{errorMessages.SRCEMAIL.pattern}} {{errorMessages.SRCEMAIL}} {{errorMessages.SRCEMAIL.pattern}}
{{errorMessages.SRCPHONECountry.required}} {{errorMessages.SRCPHONECountry}}
{{errorMessages.SRCPHONEPhone.required}} {{errorMessages.SRCPHONEPhone.pattern}} {{errorMessages.SRCPHONEPhone.pattern}} {{errorMessages.SRCPHONEPhone.pattern}} {{errorMessages.SRCPHONEPhone}} {{errorMessages.SRCPHONEPhone.pattern}}
Would you like to change your contact details to receive communications?
{{errorMessages.updateSRCContact.required}}
{{errorMessages.SRCCONTACTFIRSTNAME.required}} {{errorMessages.SRCCONTACTFIRSTNAME.pattern}} {{errorMessages.SRCCONTACTFIRSTNAME.pattern}} {{errorMessages.SRCCONTACTFIRSTNAME.pattern}} {{errorMessages.SRCCONTACTFIRSTNAME}} {{errorMessages.SRCCONTACTFIRSTNAME.pattern}}
{{errorMessages.SRCCONTACTLASTNAME.required}} {{errorMessages.SRCCONTACTLASTNAME.pattern}} {{errorMessages.SRCCONTACTLASTNAME.pattern}} {{errorMessages.SRCCONTACTLASTNAME.pattern}} {{errorMessages.SRCCONTACTLASTNAME}} {{errorMessages.SRCCONTACTLASTNAME.pattern}}
{{errorMessages.SRCCONTACTEMAIL.required}} {{errorMessages.SRCCONTACTEMAIL.pattern}} Please match the e-mail address above {{errorMessages.SRCCONTACTEMAIL.pattern}} {{errorMessages.SRCCONTACTEMAIL.pattern}} {{errorMessages.SRCCONTACTEMAIL}} {{errorMessages.SRCCONTACTEMAIL.pattern}}
{{errorMessages.SRCCONTACTPHONECountry.required}} {{errorMessages.SRCCONTACTPHONECountry}}
{{errorMessages.SRCCONTACTPHONEPhone.required}} {{errorMessages.SRCCONTACTPHONEPhone.pattern}} {{errorMessages.SRCCONTACTPHONEPhone.pattern}} {{errorMessages.SRCCONTACTPHONEPhone.pattern}} {{errorMessages.SRCCONTACTPHONEPhone}} {{errorMessages.SRCCONTACTPHONEPhone.pattern}}

Subscriptions to transfer

Select the subscriptions

Select the subscriptions you wish to transfer
{{errorMessages.mobile.required}}
e.g. 012345678. Separate numbers with commas if transferring more than one subscription. {{errorMessages.FIXCLE.required}} {{errorMessages.FIXCLE.pattern}} {{errorMessages.FIXCLE.pattern}} {{errorMessages.FIXCLE.pattern}} {{errorMessages.FIXCLE}} {{errorMessages.FIXCLE.pattern}}
e.g. 0475123456. Separate numbers with commas if transferring more than one subscription. {{errorMessages.MOBCLE.required}} {{errorMessages.MOBCLE.pattern}} {{errorMessages.MOBCLE.pattern}} {{errorMessages.MOBCLE.pattern}} {{errorMessages.MOBCLE}} {{errorMessages.MOBCLE.pattern}}

Do you have a joint offer?

Do you have a bundle i.e a smartphone, TV or other device that you haven't finished paying for as part of your subscription? If you'd like to keep your joint-offer device yourself, you'll need to pay the remaining fees first. Otherwise, hand them over to the other party, who will take over the contract and gradually pay the remaining fees.

Who will take over your subscription?

{{errorMessages.TGFIRSTNAME.required}} {{errorMessages.TGFIRSTNAME.pattern}} {{errorMessages.TGFIRSTNAME.pattern}} {{errorMessages.TGFIRSTNAME.pattern}} {{errorMessages.TGFIRSTNAME}} {{errorMessages.TGFIRSTNAME.pattern}}
{{errorMessages.TGLASTNAME.required}} {{errorMessages.TGLASTNAME.pattern}} {{errorMessages.TGLASTNAME.pattern}} {{errorMessages.TGLASTNAME.pattern}} {{errorMessages.TGLASTNAME}} {{errorMessages.TGLASTNAME.pattern}}
{{errorMessages.TGEMAIL.required}} {{errorMessages.TGEMAIL.pattern}} Please match the e-mail address above {{errorMessages.TGEMAIL.pattern}} {{errorMessages.TGEMAIL.pattern}} {{errorMessages.TGEMAIL}} {{errorMessages.TGEMAIL.pattern}}
{{errorMessages.TGPHONECountry.required}} {{errorMessages.TGPHONECountry}}
{{errorMessages.TGPHONEPhone.required}} {{errorMessages.TGPHONEPhone.pattern}} {{errorMessages.TGPHONEPhone.pattern}} {{errorMessages.TGPHONEPhone.pattern}} {{errorMessages.TGPHONEPhone}} {{errorMessages.TGPHONEPhone.pattern}}
{{errorMessages.TRANSFERDATE.required}} {{errorMessages.TRANSFERDATE.pattern}} {{errorMessages.TRANSFERDATE.pattern}} {{errorMessages.TRANSFERDATE.pattern}} {{errorMessages.TRANSFERDATE}} {{errorMessages.TRANSFERDATE.pattern}}

What about bills and payments?

Subscription transfers are free of charge. However, any outstanding bills from my current subscriptions must be paid before the transfer takes effect.

{{errorMessages.FINALBILL.required}} {{errorMessages.FINALBILL.pattern}}
{{errorMessages.REMARKS.required}} {{errorMessages.REMARKS.pattern}}
{{errorMessages.COREQAPPROVAL.required}} {{errorMessages.COREQAPPROVAL.pattern}}
{{errorMessages.LEGALNOTICE.required}} {{errorMessages.LEGALNOTICE.pattern}}

Summary: is all info OK?

My contact details


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    {{field.title}} :
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By filling in this form you are providing Proximus with your personal data. Proximus, as data controller, process your data solely for the purpose of contacting you for follow-up communications and based on its legitimate interest of facilitating the cease of the products of the concerned customer. We will not contact you for promotional purposes.

Proximus will keep your data for a period of 14 months after their collection.

You can access your data, rectify it, request its deletion or exercise your right to limit the processing of your data. To exercise your rights, you can contact the Proximus Data Protection Office, either by e-mail at privacy@proximus.com, or via this web form, or by post at Boulevard du Roi Albert II, 27, 1030 Brussels. To learn more about how Proximus process your personal data and how to exercise your rights, please consult our privacy policy.

In accordance with Article 77 GDPR, you also have the right to lodge a complaint with the Belgian Data Protection Authority.

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