Your mobile subscription at an attractive price

The Terms and Conditions and Pricelist & tariffs apply.

Mobile telephony

Unlimited use: The service is conditioned to a non-abusive use, with due diligence ". Proximus therefore reserves the right to limit or suspend the service in the event of use in excess of 100 GB/month.

The customer can include up to 6 mobile phones in the pack with the same advantages.

5G: the 5G network is only accessible in covered in Belgium areas and requires a 5G compatible device: more info on www.proximus.be/5G.

The "estimated maximum speed" is the maximum speed that users can expect to achieve at different locations in the coverage area under realistic conditions. This maximum value is the result of measurements carried out throughout France and may vary depending on the performance of the terminal and your location while using the service. As 5G is still being rolled out, the speed estimate is based on limited data.

The "optimal maximum speed" is the speed that can be achieved under optimal conditions of use. Speed may vary depending on price plan, device performance and your location while using the service. For more information, visit www.proximus.be/5G and www.proximus.be/internetpolicy(PDF, 150KB).

Internet (data):  if the customer surfing at reduced speed wants to continue surfing at maximum speed, it is possible to purchase a data boost option via MyProximus or by contacting customer service.

Free mobile calls and texts:

• In Belgium and while traveling within the EU*, for calls and text messages across all mobile and landline networks except special numbers (voting, 0900, etc.). Calls are billed per second from the 61st second onwards. Good to know: international calls (= calling from Belgium to the EU) are not included.

* EU = Countries of the European Union + Iceland, Liechtenstein and Norway.

Entertainment

The Light TV option is available with your Flex Internet + Mobile pack with an extra cost of €9/month.
The Light TV option gives you access to the Pickx App for customers with a MyProximus account, for use in Belgium via a Proximus Internet connection (fixed and mobile). Thanks to the Pickx App you can watch TV via the mobile application and the web:

• Access to 32 national channels (regional channels + radio stations included) *
• TV Replay (36h) & recordings included
• No TV box: TV access via Pickx App & Web
• Not compatible with TV options

*La Une, Tipik, La trois, TF1, Plug RTL, Club RTL, RTL, AB3, TV5monde, ABxplore, Arte, C8, LN24, France 2, France 3, Vtmkids, Vtm, Vtm 2, Vtm 3, Vtm 4, Vtm Gold, Één, Canvas, Ketnet, Play 4, Play 5, Play 6, Play 7, BRF, National Geographic, Nickelodeon, MTV

My e-Press: My e-Press is only available for private customers. Professional customers subject to VAT who choose a Flex pack will not have access to My e-Press.

Installation included: installation by a technician included (worth €59) for all Flex customers. 

Fixed Internet

Unlimited data volume: personal and normal use, see the General Terms and Conditions. After using 3 TB, your speed will be limited to the end of the month, unless you activate your free 300 GB extra volume via MyProximus. More information: www.proximus.be/internetpolicy(PDF, 150KB).

Fixed Internet speed: the actual speed experienced depends on the computer system, but also in exceptional cases, on general use. Your surfing speed may also be slower, while using Wi-Fi. Go to proximus.be/internetspeed to discover the surfing speed in your home.