Frequently asked questions about MyProximus

 Proximus+ app and MyProximus

Get started!

• How to register for MyProximus?Opens a new window
• How to log in to MyProximus?Opens a new window
• How to download the Proximus+ app?Opens a new window
• More than 1 MyProximus account?Opens a new window

What would you like to do?

• Manage My Proximus familyOpens a new window
• Change a password, login or mobile number for MyProximusOpens a new window
• Approve an order (or have an order approved) in MyProximusOpens a new window
• Manage my personal data with ProximusOpens a new window

Is it not working?

• Are you getting an error message or are things not running smoothly?
  At the end of each topic in the categories above you will find a solution to most problems. Therefore, be sure to go through all the steps.
• Missing or wrong subscriptions or mobile numbers in MyProximus?
  Add the missing or correct products.Opens a new window
• Experiencing problems with the Proximus+ app?
  Update the Proximus+ app or uninstall and reinstall it. Still not okay? Shake your mobile phone in the Proximus+ app and send us your feedback.
• Looking for useful tips?
  Watch the videos on our YouTube channelOpens a new window or visit our ForumOpens a new window .

Didn't find what you were looking for?

• No problem! Find an answer to your questionOpens a new window or contact usOpens a new window .

 Billing and usage

Your spending under control thanks to MyProximus:

• A question about your payment statement or payment?Opens a new window
• Check your usageOpens a new window
• Tips for surfing the Web cheaplyOpens a new window
• Pay for apps, games or music tracks via ProximusOpens a new window

Didn't find what you were looking for?

• No problem! Find an answer to your questionOpens a new window or contact usOpens a new window .

 Proximus for You and so much more...

As a loyal customer, you'll find great benefits in MyProximus:

• Questions about gifts from Proximus for YouOpens a new window

A greener world thanks to Proximus+:

• Manage your house and your energy consumptionOpens a new window
• Change to the most interesting energy contractOpens a new window

MyProximus makes your life easier:

• Read Le Soir or Het Laatste Nieuws digitallyOpens a new window
• Improve your Wi-FiOpens a new window
• Your appointment with ProximusOpens a new window
• Parking via 4411Opens a new window

Go all digital thanks to our apps:

• Pickx: watch TV on your mobile phoneOpens a new window or on your computerOpens a new window
• Link your Banx and MyProximus accountsOpens a new window
• Consult a doctor through the doktr appOpens a new window

Didn't find what you were looking for?

• No problem! Find an answer to your questionOpens a new window or contact usOpens a new window .