HDCP error message

What is HDCP? Why do you get this message? What can you do?

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There are several solutions

You usually get an HDCP error message because a hardware problem is preventing your device from playing copyright-protected content: a cable, the screen or the computer do not comply with the HDCP standard.

What can you do?

Hardware configurations vary widely and it is impossible to provide a single solution. Try these different solutions:

  • Restart your device.
  • If you are watching Pickx on a computer, follow these settings:
    • Operating system: Windows 7 (or higher) or Mac OSX 10.6 (or higher).
    • Browser: Chrome, Firefox 56, Safari 15 or higher.
  • Update your browser.
  • Check that your screen is connected to your device (TV Box or computer) using an HDMI cable, rather than a VGA or Scart/Peritel cable.
  • Use another screen, computer or HDMI cable.
  • Watch your programme with a TV Box, the Proximus decoder.

Is your problem solved?

No, I need more help
Yes, thank you!