| Proximus

Proximus+ Privacy policy

Last modified: 12/11/2024

Your privacy is important to you and to us, which is why we want to be transparent about what we do with your data.

In this document, you can find information on what personal data we collect about you, how we process your personal data when you use the Proximus+ app, for what purposes your personal data will be used and with whom it will be shared. We also describe how you can control the way your personal data is used in the Proximus+ app. In case you have questions about the processing of your personal data, you can find our contact details in this document.

Who is the data controller?

The controller of the processing of your personal data described in this Privacy policy is Proximus SA under public law, with its registered office at Bd du Roi Albert II, 27, 1030 Brussels, Belgium - registered at the ECB under number 0202.239.951.

Proximus SA is responsible for all processing of personal data within the Proximus+ app. The processing of personal data that takes place within a partner’s application once personal data is transferred to a partner falls under the partner’s responsibility as a separate controller. More detailed information on the different partners can be found in the section ‘For what purposes does Proximus use your personal data?’ To obtain more information on the processing of personal data by a specific partner we invite you to read the Privacy policy of the partner.

If you have any questions about this privacy policy or the processing of your personal data, please contact our Data Protection Officer (DPO).

How to contact the DPO?

E-mail: privacy@proximus.com

Address: Boulevard du Roi Albert II, 27 - 1030 Brussels

For what purposes does Proximus use your personal data?

Your personal data are collected and processed for the purposes listed in this section. For each purpose you will find an overview of the personal data that is collected and processed for this purpose, the legal basis of each processing activity, the retention period of the personal data and the partners with whom personal data is shared.

The creation of a Proximus+ user account

What personal data will Proximus use?

For the purpose of creating a user account for the Proximus+ app you will be requested to authorize the app to retrieve the following types of personal data from your ‘itsme’ account: hai

First and last name;
Date of birth;
Gender;
Email address;
Mobile phone number;
Home address;
Language preference;
Technical identifiers*.

*The Proximus+ app offers you access to a range of digital functionalities via one single application and through one single authentication. For third-party services technical identifiers are used to enable you to log in once and access these third-party services without needing to authenticate yourself for every single third-party service.

What justifies this processing activity?

Performance of the contract for the creation of a user account to enable you to use the Proximus+ app.

How long will Proximus keep these data?

These data will be processed by Proximus for this purpose up until the moment you delete your Proximus+ user account.

With whom does Proximus share these data?

Some types of these personal data can be shared with different partners in the context of the Proximus+ services you use. For each service it is stated if there is data sharing with a partner and which types of personal data are shared. Each time there is personal data sharing with a specific partner, a pop-up in the Proximus+ app will explain which types of personal data will be shared with the partner.

Promotion of the Proximus+ services and features

What personal data will Proximus use?

The Proximus+ app will send you push notifications to keep you updated on both existing and new services and features within the app for which the following personal data will be processed:

First and last name;
Technical identifier.

What justifies this processing activity?

Our legitimate interest to keep you informed on the services and features of the Proximus+ app.

How long will Proximus keep these data?

These personal data will be processed by Proximus for this purpose up until the moment you deactivate the push notifications on existing and new services and features. You can deactivate these push notifications in the settings of Proximus+ (Profile and settings – Notifications center – Push Notifications – News about the app).

Otherwise these data will be processed by Proximus for this purpose up until the moment you delete your Proximus+ user account.

With whom does Proximus share these data?

Your personal data that is processed for this purpose is shared with Airship, the platform used to send push notifications.

Discovery Tour

What is the service?

Within the Proximus+ app users can participate to games and contests for which prizes can be won. In order to be able to participate and register your score, some personal data will be processed. This is limited to what is necessary to identify which user participates, to register your score and to determine and contact the winner(s). To this end, your personal data will be shared with the developers of the games.

What personal data will Proximus use?

First and last name;
Email address;
Home address;
Technical identifier;
Internal identifier;
Language preference.

What justifies this processing activity?

Performance of the contract as the personal data listed above is necessary to enable you to participate in the games and contests.

How long will Proximus keep these data?

These personal data will be processed by Proximus for this purpose for a maximum of 1 year after participation as some prizes include vouchers that are valid for up to 1 year and Proximus must be able to answer to enquiries related to these prizes.

With whom does Proximus share these data?

Your personal data will be shared with the parties who organize and develop the contests and games.

Home

a. Energy

i. Energy Monitoring

What is the service?

The ‘Energy Monitoring’ service provides you with a dashboard to gain insights in your energy and water usage.

Which categories of personal data will Proximus use?

First and last name;
Email address;
Home address;
Electricity usage;
Gas usage;
Water usage.

The house profile that will be used to show you insights in your energy consumption consisting of the answers to the following questions:

What is the total area of your property?
What type of property do you live in?
How many people live in your household?
How do you primarily heat your home?

The EnergyID house profile that will be used for the creation of an EnergyID account consisting of the answers to the following questions:

Which type of meter do you have at home?
Which other technologies do you use at home?

What justifies this processing activity?

Performance of the contract as the personal data listed above is necessary to enable you to use ‘Energy Monitoring’.

How long will Proximus keep these data?

These data will be processed by Proximus for this purpose up until the moment you deactivate the ‘Energy Monitoring’ service. You can deactivate the ‘Energy Monitoring’ service in the settings of Proximus+ (Profile and settings – Data and privacy settings – Data sharing – Home – EnergyID – Disconnect from EnergyID).

With whom does Proximus share these data?

The following types of personal data will be shared with EnergyID, who will process your personal data as a separate controller. For the processing activities performed by EnergyID we invite you to read the privacy policy of EnergyID.

First and last name
Email address
Home address
EnergyID house profile
Technical identifier

Who does Proximus receive personal data from?

Proximus+ will receive data on your electricity, gas and water usage from EnergyID in case you have linked your electricity, gas and water meters to your EnergyID account and authorized the sharing of these data with the Proximus+ app.

ii. Energy tariff

What is the service?

The ‘Energy tariff’ service will review your energy contract and make a proposition if a more suitable one is available for you. When you subscribe to the service, you can upload your energy invoice, or manually input data needed to review your current contract.
Then, whenever an advantageous energy contract is available, you will be notified via an app notification. You can opt for an automatic switch to the proposed energy tariff, or you can choose to manually accept the offer proposed within the next 14 days.
The Gaele service is free and constantly monitors the energy market and your energy contract in order to make a proposition when this would be opportune.

What personal data will Proximus use?

Registration and creation of a customer account with Gaele

First and last name;
Date of birth;
Email address;
Mobile phone number;
Home address;
Language preference.

Energy tariff

Home address
Energy connection data (EAN-type, EAN code, meter type, meter check period, meter tariff)
Energy consumption data (energy supplier, mono volume and price, day volume and price, night volume and price, exclusive volume and price, fixed fee, Combined Heat and Power (CHP), Flemish Green Certificates (GSC), presence of solar panels, presence of a power inverter)

What justifies this processing activity?

Performance of the contract as the personal data listed above is necessary to enable you to use ‘Energy tariff’.

How long will Proximus keep these data?

Registration and creation of a customer account with Gaele

The personal data collected and processed for the purpose of the registration and creation of a customer account with Gaele will be processed by Proximus for this service up until the moment you deactivate the ‘Energy Tariff’ (Profile and settings – Data and privacy settings – Data sharing – Home – Gaele – Disconnect from Gaele).

Energy tariff

The personal data collected and processed for the purpose of the ‘Energy tariff’ service will be processed by Proximus for this service up until the moment it has been sent to Gaele.

With whom does Proximus share these data?

Registration and creation of a customer account with Gaele

The following types of personal data will be shared with the Gaele, who manages the service and who will process your personal data as a separate controller. For the processing activities performed by Gaele we invite you to read the privacy policy of Gaele.

First and last name
Date of birth
Email address
Mobile phone number
Home address
Language preference

Energy tariff

The following personal data will be shared with the Gaele, who manages the service and who will process your personal data as a separate controller. For the processing activities performed by Gaele we invite you to read the privacy policy of Gaele.

Home address
Energy connection data (EAN-type, EAN code, meter type, meter check period, meter tariff)
Energy consumption data (energy supplier, mono volume and price, day volume and price, night volume and price, exclusive volume and price, fixed fee, Combined Heat and Power (CHP), Flemish Green Energy Certificates (GSC), presence of solar panels, presence of a power inverter)

b. Maintenance tasks

What is the service?

The ‘Maintenance tasks’ service provides you with personalized maintenance reminders for your home.

Which categories of personal data will Proximus use?

The house profile that will be used to send you reminders of maintenance tasks consisting of the answers to the following questions:

What is the total area of your property?
What type of property do you live in?
How many people live in your household?
How do you primarily heat your home?

What justifies this processing activity?

Performance of the contract as the personal data listed above is necessary to enable you to use the ’Maintenance tasks’ service.

How long will Proximus keep these data?

These data will be processed by Proximus for this purpose up until the moment you delete your house profile (Home – Settings – Modify house profile – Delete profile).

Mobility

a. Habit Planner

What is the service?

‘Habit Planner’ is a functionality in Proximus+ within Mobility where users can set up their mobility habits in daily travel life.

Functionalities:

Manage favorite destinations: your home address (retrieved from ‘itsme’ when you create your Proximus+ account), add your work address, add your favorites of choice and name them (for ex “gym” or “parents”).
Manage travel habits: select your from/to destination and your favorite mode of transportation (train/tram/bus/metro), select the hour you usually take this mode of transportation. A card is then displayed informing you about an update of your itinerary.
Search for destinations and fetch routes: enter a destination where you want to go. You can start from the location of your device (if you provided your consent to the use of the geolocation of your device) or a destination of choice. Route options are displayed for different modes of transportation: car, walking, biking, public transport (tram/train/bus/metro).
Get route details: see details of the route like start/ arrival time, intermediary stops, transfers & delays.

Which categories of personal data will Proximus use?

Home address;
Travel habits, favorite destinations, and recent searches;
Geolocation of your device (optional)*.

*The processing of the geolocation of your device is optional and will only take place if you allow the Proximus+ app to access the geolocation information of your device. Your device’s geolocation is used to facilitate your use of the 'Habit Planner' service. If you want to stop the Proximus+ app from accessing geolocation information, you can turn off the access to geolocation information for the Proximus+ app in the settings of your device. The geolocation of your device will not be used to follow your movements.

What justifies this processing activity?

Performance of the contract as the personal data listed above is necessary to enable you to use ‘Habit Planner’.

How long will Proximus keep this data?

Home address: Your home address will be processed by Proximus for this purpose up until the moment you delete your Proximus+ account.
Favorite destinations: Your favorite destinations are processed by Proximus for this purpose until you manually delete them or up until the moment you delete your Proximus+ account. You can delete your favorite destinations directly in ‘Habit Planner’ (Mobility – Habit Planner – Favorites – Modify – Delete favorite).
Travel habits: Your travel habits are processed by Proximus for this purpose until you manually delete them or up until the moment you delete your Proximus+ account. You can delete your travel habits directly in ‘Habit Planner’ (Mobility – Habit Planner – Travel habits – Modify – Delete travel habits).
Recent searches: Your 5 last recent searches are processed by Proximus for this purpose until you manually delete them or up until the moment you delete your Proximus+ account. You can delete your recent searches directly in ‘Habit Planner’ through the following path (Mobility – Search bar – Recent location searches – Delete searches).
Geolocation of your device: The geolocation of your device is processed by Proximus for this purpose for as long as necessary to provide you with route options and details.

Who do we share this data with?

The coordinates of a search destination are shared with Stoomlink (Belgian Mobility Card) to return route options. Stoomlink does not receive additional information that would enable them to identify the user behind a search destination.

b. Parking

What is the service?

The ‘Parking’ service provides you with a way to pay for parking; off-street parking in different car parks in Belgium (e.g. Q-Park) via number plate recognition and on-street parking (4411) in more than 150 towns and cities in Belgium and the Netherlands.

What personal data will Proximus use?

Mobile phone number;
License plate;
Car name;
Geolocation of your device (optional)*.

*The processing of the geolocation of your device is optional and will only take place if you allow the Proximus+ app to access the geolocation information of your device. Your device’s geolocation is used to help you determine the correct parking zone for on-street parking. You can use the ‘Parking’ service without enabling the Proximus+ app to access geolocation information, in which case you will need to manually select the correct parking zone for on-street parking. If you want to stop the Proximus+ app from accessing geolocation information, you can turn off the access to geolocation information for the Proximus+ app in the settings of your device. The geolocation of your device will not be used to follow your movements

What justifies this processing activity?

Performance of the contract as the personal data listed above is necessary to enable you to use ‘Parking’.

How long will Proximus keep these data?

These data will be processed by Proximus for this purpose up until the moment you deactivate the ‘Parking’ service. You can deactivate the ‘Parking’ service in the settings of Proximus+ (Profile and settings – Data and privacy settings – Data sharing – Mobility – 4411 – Disconnect from 4411).

With whom does Proximus share these data?

On-street parking

The following types of personal data will be shared with the Be-Mobile, who manages 4411 for on-street parking and who will process your personal data as a separate controller. For the processing activities performed by Be-Mobile we invite you to read the privacy policy of 4411.

Mobile phone number
License plate
Car name

Off-street parking

The following types of personal data will be shared for off-street parking with 4411, who will process your personal data as a separate controller. For the processing activities performed by Be-Mobile we invite you to read the privacy policy of 4411.

Mobile phone number
License plate
Car name

c. Road Assistance

What is the service?

‘Road Assistance’ is a route planner, it provides a working turn-by-turn navigation service where you’re provided with route calculations as well as real-time traffic events on the right location and timing.

What personal data will Proximus use?

Session ID
Geolocation of your device*
Favorite destinations and recent searches

Proximus, Flitsmeister BV and Be-Mobile NV, who provide the ‘Road Assistance’ service and traffic events, act as joint controllers for the processing of the session ID and the geolocation of your device. If you want to exercise your data subject rights as described in the section “What are my privacy rights and how can I exercise them?”, you can either contact Proximus via privacy@proximus.com, Flitsmeister via support@flitsmeister.nl or Be-Mobile via privacy@be-mobile.com. You are free to contact one of the joint controllers, however we would advise you to contact Proximus as Flitsmeister and Be-Mobile might not be able verify your identity.

* The processing of the geolocation of your device is necessary to enable you to use the ‘Road Assistance’ service. Proximus+ collects geolocation data, even when the app is running in the background, to enable the ‘Road Assistance’ service to function during an active navigation session. You cannot use the ‘Road Assistance’ service without allowing the Proximus+ app to access the geolocation information of your device. You can turn off the access to geolocation information for ‘Road Assistance’ in the settings of the Proximus+ app and in such case you cannot access the ‘Road Assistance’ service anymore. (Mobility– settings – Location sharing).

What justifies this processing activity?

Performance of the contract as the personal data listed above is necessary to enable you to use ‘Road Assistance’.

For the processing activities performed by Flitsmeister/Be-Mobile as seperate data controllers, we invite you to read the privacy policy of Flitsmeister as well as the privacy policy of Be-Mobile

How long will Proximus keep these data?

Session ID and geolocation of your device : these data will be processed by Proximus each time you use the 'Road Assistance’ service up until the moment the data was transferred to Flitsmeister and Be-Mobile. Flitsmeister and Be-Mobile process these data for a period of 2 months.
Recent searches: your 5 most recent searches are processed by Proximus until you manually delete them or up until the moment you delete your Proximus+ account. You can delete your recent searches directly in ‘Road Assistance' (Mobility – Search bar – Recent location searches – Delete searches).

Favorite destinations: Your favorite destinations are processed by Proximus until you manually delete them or up until the moment you delete your Proximus+ account. You can delete your favorite destinations directly in ‘Road Assistance’ (Mobility – Favorite destinations – Modify – Delete favorite).

With whom does Proximus share these data?

Proximus shares the session and and the geolocation of your device with Flitsmeister and Be-Mobile to allow them to provide the ‘Road Assistance’ service which is then displayed the in Proximus+ app.

d. Ticketing

What is the service?

This service enables you to buy De Lijn bus tickets and NMBS/SNCB train tickets via 4411.

What personal data will Proximus use?

Bus tickets

Mobile phone number

Train tickets

First and last name;
Date of birth;
Gender;
Email address.

What justifies this processing activity?

Performance of the contract as the personal data listed above is necessary to enable you to order bus and train tickets.

How long will Proximus keep these data?

These data will be processed by Proximus for this purpose each time you order bus or train tickets up until the moment the order was made.

With whom does Proximus share these data?

Bus tickets

The following types of personal data will be shared with the Be-Mobile, who manages 4411 for the ordering of De Lijn bus tickets and who will process your personal data as a separate controller. For the processing activities performed by Be-Mobile we invite you to read the privacy policy of 4411.

Mobile phone number

Train tickets

The following types of personal data will be shared with the Be-Mobile, who manages 4411 for the ordering of NMBS/SNCB train tickets and who will process your personal data as a separate controller. For the processing activities performed by Be-Mobile we invite you to read the privacy policy of 4411.

First and last name
Date of birth
Gender
Email address

Neighbourhood

a. Events

What is the service?

‘Events’ allows you to keep up to date with local events.

What personal data will Proximus use?

Home address;
Geolocation of your device (optional)*.

*The processing of the geolocation of your device is optional and will only take place if you allow the Proximus+ app to access the geolocation information. Your device’s geolocation is used to help you keep up to date with local events. You can use the ‘Events’ service without enabling the Proximus+ app to access geolocation information, in which case your home address will be used to find local events. If you want to stop the Proximus+ app from accessing geolocation information for ‘Events’, you can turn off the access to geolocation information for ‘Neighbourhood’ in the settings of the Proximus+ app(Profile and settings – Privacy settings – Location sharing – Neighbourhood). The geolocation of your device will not be used to follow your movements.

What justifies this processing activity?

Performance of the contract as the personal data listed above is necessary to enable you to use ‘Events’.

How long will Proximus keep these data?

These data will be processed by Proximus for this purpose up until the moment you delete your Proximus+ account.

b. Places

What is the service?

‘Places’ allows you to find local businesses or hotspots.

What personal data will Proximus use?

Home address;
Geolocation of your device (optional)*.

*The processing of the geolocation of your device is optional and will only take place if you allow the Proximus+ app to access the geolocation information. Your device’s geolocation is used to help you find local business or hotspots. You can use the ‘Places’ service without enabling the Proximus+ app to access geolocation information, in which case your home address will be used to find local businesses or hotspots. If you want to stop the Proximus+ app from accessing geolocation information for ‘Places’, you can turn off the access to geolocation information for ‘Neighbourhood’ in the settings of the Proximus+ app. (Profile and settings – Privacy settings – Location sharing – Neighbourhood). The geolocation of your device will not be used to follow your movements.

What justifies this processing activity?

Performance of the contract as the personal data listed above is necessary to enable you to use ‘Places’.

How long will Proximus keep these data?

These data will be processed by Proximus for this purpose up until the moment you delete your Proximus+ account.

i. Restaurant booking

What is the service?

The restaurant booking service enables you to browse restaurants and make a restaurant reservation.

What personal data will Proximus use?

First and last name;
Mobile phone number;
Email address;
Amount of guests;
Date, time and restaurant of the reservation.

What justifies this processing activity?

Performance of the contract as the personal data listed above is necessary to enable you to use the restaurant booking service.

How long will Proximus keep these data?

These data will be processed by Proximus for this purpose each time you book a reservation in a restaurant up until the moment the data was transferred to Resengo.

With whom does Proximus share these data?

The following personal data will be shared with the Resengo, who manages the restaurant booking service and who will process your personal data as a separate controller. For the processing activities performed by Resengo we invite you to read the privacy policy of Resengo.

First and last name
Mobile phone number
Email address
Amount of guests
Date, time and restaurant of the reservation

c. Community

What is the service?

‘Community’ allows you to alert your neighbours, organize local activities or borrow tools.

What personal data will Proximus use?

First and last name;
Email address;
Home address;
Geolocation of your device (optional)*.

*The processing of the geolocation of your device is optional and will only take place if you allow the Proximus+ app to access the geolocation information. Your device’s geolocation is used to help you alert your neighbours, organize local activities or borrow tools. You can use the ‘Community’ service without enabling the Proximus+ app to access geolocation information, in which case your home address will be used to help you alert your neighbours, organize local activities or borrow tools. If you want to stop the Proximus+ app from accessing geolocation information, you can turn off the access to geolocation information for the Proximus+ app in the settings of your device. The geolocation of your device will not be used to follow your movements.

What justifies this processing activity?

Performance of the contract as the personal data listed above is necessary to enable you to use ‘Community’.

How long will Proximus keep these data?

These data will be processed by Proximus for this purpose up until the moment you deactivate the 'Community' service. You can deactivate the 'Community' service in the settings of Proximus+ (Profile and settings – Data and privacy settings – Data sharing – Neighbourhood – Hoplr – Disconnect from Hoplr).

With whom does Proximus share these data?

The following types of personal data will be shared with Hoplr, who will process your personal data as a separate controller. For the processing activities performed by Hoplr we invite you to read the privacy policy of Hoplr.

First and last name
Email address
Home address
Technical identifier

Open Banking

a. Budget Manager

What is the service?

The ‘Budget Manager’ service enables you to have a comprehensive and consolidated overview of all your transactions (income and expenses) coming from the Belgium Current accounts you have accepted to aggregate, and can help you understand and better manage your financial situation with recommendations and budget management tools, all in one place.

What personal data will Proximus use?

First and last name;
Financial account information (bank account numbers, balances, and account types);
Transactional data;
Categories of transactional data (Salary, Leisure, Transport, Shopping…);
Technical identifier.

Who does Proximus receive personal data from?

Proximus+ will receive your financial account information and transactional data from Tink AB in case you have authorized Tink AB to gather this information from your bank account(s) and provide it to Proximus+ for the Account Aggregation service. Tink AB acts as a separate controller for the collection of your personal data from your bank account(s), for more information about the processing activities of Tink AB as a separate controller, we invite you to read the privacy policy of Tink AB. Once Proximus has received your personal data from Tink AB, it acts as a separate controller when it comes to the processing activities for the Account Aggregation and Budget Manager service.

What justifies this processing activity?

Performance of the contract as the personal data listed above is necessary to enable you to use ‘Budget Manager’.

How long will Proximus keep these data?

These data will be processed by Proximus up until the moment you deactivate the ‘Budget Manager’ service. You can deactivate the ‘Budget Manager’ service in the Data Sharing section of Wallet settings in Proximus+.

b. Cashback

What is the service?

The ‘Cashback’ service offers you (personalized) cashback offers, through a partnership with PayLead SCS headquartered at 9, rue de Condé 33064 Bordeaux (France), registered in the Bordeaux Trade and Companies Register under number B 821 725 579 (PayLead), as rewards for making purchases that meet the offer’s terms and conditions determined by the partner merchants and Proximus. These cashback offers can be personalized based on the history of your transactional data. The categories of cashback offers include: Beauty & Health, E-commerce, Leisure, Electronics, Fashion, Food & Groceries, Home & Garden, Travel, Other.

Proximus and PayLead act as joint controllers (meaning that they determine together what the means and purposes for the processing of your personal data are) for the processing activities listed below in the context of the ‘Cashback’ service. If you want to exercise your data subject rights as described in the section “What are my privacy rights and how can I exercise them?”, you can either contact Proximus via privacy@proximus.com or PayLead via dpo@paylead.fr . You are free to contact either joint controller, however we would advise you to contact Proximus as PayLead might not be able verify your identity.

Transmission of transactional data to PayLead;
Data analysis to create a user profile and corresponding offer catalog;
Data analysis for cashback generation and management based on the history of transactional data;
Processing your cashback payments;
Technical support to manage user complaints;
Creation of statistics on the follow-up of offers and the performance of the Cashback Program;
Sending marketing communications to promote the Cashback services;
Sending marketing communications to promote Cashback offers with partners.

What justifies these processing activities?

Performance of the contract as the personal data listed hereunder is necessary to enable you to use ‘the ‘Cashback’ service except for:

The creation of statistics on the follow-up and the performance of the Cashback Program which is based on the legitimate interests of Proximus and PayLead to evaluate program effectiveness and improve user experience;
Sending marketing communications to promote the Cashback service which is based on the legitimate interests of Proximus and PayLead to inform you about the Cashback service ;
Sending marketing communications to promote Cashback offers with partners which is based on your consent. You can withdraw your consent at any time in the Data Sharing section of the Wallet settings in Proximus+.

What personal data will Proximus and PayLead use?

First and last name;
Birth date;
Email address;
Financial account information (bank account number(s) and references (name of the bank and BIC code), balances, and account types);
Transactional data: transaction name, date, place, amount, merchant, truncated PAN number (last 4 digits of the payment card);
Consumption habits (favorite stores, favorite brands…);
Life events that can be deducted from your purchases (e.g. weddings, births…);
Unique technical identifier per user, called “Consumer-ID”.

PayLead operates the ‘Cashback’ service based on pseudonymized data, your cashback account is solely linked to a Consumer-ID.

Who do Proximus and PayLead receive personal data from?

Proximus and PayLead will receive your financial account information and transactional data from Tink AB in the context of the Account Aggregation service and use it for the ‘Cashback’ service in case you have activated the ‘Cashback’ service. For more information about the collection of financial account information and transactional data, please see the information relating to ‘Budget Manager’ above.

With whom share Proximus and PayLead personal data?

Your personal data processed in the context of the ‘Cashback’ service is shared with MangoPay SA (Mangopay), who processes these personal data for the payment of your Cashbacks.

In addition, your personal data can also be shared in a pseudonymised way with subcontractors and service providers of PayLead acting for technical and logistical reasons related to the proper execution of the Cashback Program (e.g., data storage providers, ticketing tool editor, external security auditors, etc.) or merchant partners to whom PayLead communicates a statement of transactions that have generated cashbacks (amount, time-stamp, truncated PAN (the last 4 digits of payment cards)).

How long will Proximus and PayLead keep these data?

Your transactional data is retained by PayLead for a period of 2 years starting from the transaction date if it has not generated a cashback payment.

If your transactional data has generated a cashback payment, it will be retained by PayLead for a period of 5 years starting from the transaction date.

When you decide to deactivate the ‘Cashback’ feature, PayLead and Proximus delete all your personal data processed for this purpose, with the exception of data relating to the payment of cashbacks, which is then retained by PayLead for the aforementioned 5-year period. You can deactivate the ‘Cashback’ service in the Data Sharing section of Wallet settings in Proximus+.

Processing of personal data by PayLead as a separate controller

Your financial account information, transactional data and technical identifier are shared with PayLead for the purposes listed above in the context of the ‘Cashback’ service. Besides these purposes, PayLead also processes your personal data as a separate controller for the purposes listed below, with the corresponding legal basis for each purpose. If you want to exercise your data subject rights for any of these purposes, you can contact PayLead via dpo@paylead.fr .

Archiving of data leading to the payment of cashbacks for administrative control and possible litigation. (Legal obligation of PayLead);
Preparation of reports and statistics on the follow-up and performance of offers to partner merchants. (The legitimate interest of PayLead to create statistics on the ‘Cashback’ service);
Compilation of aggregated, non-nominative statistics for marketing purposes. (The legitimate interest of Lto compile aggregated, non-nominative statistics for marketing purposes);
Operating, securing and updating PayLead's technical platforms. (The legitimate interest of PayLead to operate, secure, and update PayLead's technical platforms);
Compilation of aggregated, non-nominative statistics to monitor the use and quality of PayLead's services. (The legitimate interest of PayLead to compile aggregated, non-nominative statistics to monitor the use and quality of PayLead's services).

As required by the applicable regulations, PayLead has verified that the pursuit of its legitimate interests does not infringe your rights and freedoms:

You can reasonably anticipate that PayLead will be required to report to partner merchants on the performance and follow-up of offers.
PayLead's analysis do not focus on any individual person, but on a set of aggregated, non-nominal data.
PayLead conducts its studies on the basis of pseudonymised data.

Besides these purposes, PayLead also processes your personal data listed above in order to meet regulatory obligations relating to the fight against fraud, money laundering and the financing of terrorism. For this purpose Proximus will also provide PayLead with your KYC (Know Your Customer) information, i.e. your last name, first name, date of birth, and e-mail address. This KYC data is transferred to a payment service provider (Mangopay) to exclusively process your cashback payments but is not stored on PayLead's information system. For this purpose Mangopay acts as a separate controller. For more information about this processing, we invite you to read the privacy policy of Mangopay.

Your personal data is hosted and processed by PayLead exclusively in the European Union.

Weather

What is the service?

The ‘Weather’ service provides you with an hourly and daily weather and rain forecast at your home address or your current location.

What personal data will Proximus use?

Home address;
Geolocation of your device (optional)*.

*The processing of the geolocation of your device is optional and will only take place if you allow the Proximus+ app to access the geolocation information. Your device’s geolocation is used to provide you with a weather and rain forecast for your current location. You can use the ‘Weather’ service without enabling the Proximus+ app to access geolocation information, in which case your home address will be used for the weather and rain forecast. If you want to stop the Proximus+ app from accessing geolocation information, you can turn off the access to geolocation information for the Proximus+ app in the settings of your device. The geolocation of your device will not be used to follow your movements.

What justifies this processing activity?

Performance of the contract as the personal data listed above is necessary to enable you to use ‘Weather’.

How long will Proximus keep these data?

These data will be processed by Proximus for this purpose each time you open the Proximus+ application up until the moment you delete your Proximus+ account.

What are my privacy rights and how can I exercise them?

Right of access

You have the right to request access to your personal data. In case you want to exercise this right, Proximus will provide you with an overview of the personal data that is processed about you in the Proximus+ app. You will also receive additional information on, for example, the reason why this personal data is processed, the origin of the data, the categories of third parties with whom Proximus shares your personal data, etc.

If you want to exercise your right of access, please send an email to privacy@proximus.com from the email address that is linked to your Proximus+ user account stating that you want to exercise your right of access for the Proximus+ app.

Right to rectification

If you notice that certain data about you in the Proximus+ app are no longer correct, you can update your personal data via ‘itsme’ in the settings of Proximus+ (Profile and settings – Profile – Personal data – Update data with ‘itsme’). If you have a more specific rectification request, please send an email to privacy@proximus.com.

Right to erasure

You can delete your user account in the settings of Proximus+ (Profile and settings – Profile – Personal data – Delete my profile). If you have a more specific erasure request, please send an email to privacy@proximus.com.

Right to object

You have the right to object to the processing of your personal data. Please be aware that this right is subject to specific conditions. If you want to exercise your right to object, please send an email to privacy@proximus.com.

Right to restriction

You have the right to request restriction of the processing of your personal data. Please be aware that this right is subject to specific conditions. If you want to exercise your right to restriction, please send an email to privacy@proximus.com.

Right of data portability

You can transfer personal data that you provided to Proximus (e.g. contact details) to yourself or a third party. If you want to exercise your right of data portability, please send an email to privacy@proximus.com.

Data sharing

You can access and manage the sharing of your personal data with third parties in the settings of Proximus+ (Profile and settings – Data and privacy settings – Data sharing).

Changes in the privacy policy

If Proximus makes changes or updates to the privacy policy, you will be informed through a pop-up when you open the Proximus+ app.

You can submit a complaint to the Data Protection Authority

If you are not satisfied with the answer you receive from Proximus, or you do not agree with Proximus’ opinion, you can contact the Data Protection Authority and submit a complaint. More information: see www.dataprotectionauthority.be/contact-us.