#Interact - 1 platform for all your customer interactions

  • Boost customer satisfaction with faster responses
  • Seamlessly connect your CRM, chatbot, WhatsApp for Business
  • Optimize your customer interactions with powerful analytics
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What is #Interact?

#Interact centralizes all your digital customer interactions into one platform:

  • One easy-to-use platform: manage interactions from a single platform via RCS, WhatsApp, SMS, chat, voice menus (IVR), Messenger, social media, ...
  • Smart software integrations (APIs): connect #Interact with your CRM and chatbots for smooth customer follow-ups.
  • Reporting tools for insights: monitor and optimize your customer interactions with advanced reporting tools.

Ask us your questions about #Interact

Would you like more information about #Interact?
Are you interested?
Or would you like to speak with an expert?

Want to know how #Interact works?

Did you know?

  • Customers expect businesses to communicate consistently and respond personally via their preferred channels.
  • Many customers under 30 prefer texting over calling.
  • By combining #Interact with Proximus NextGen Voice Services, you’ll never leave a missed call unanswered.

Why #Interact?

Designed for Belgian businesses

#Interact is a Proximus solution developed for large and small enterprises in Belgium. It offers unique features and flexible pricing models, tailored to the needs of the Belgian market.

API-first: Easily connect your communication channels

#Interact is an open and flexible communication platform. With its API-first approach, you can easily connect different communication channels and chatbots. You can also initiate conversations from other applications, such as CRM systems, ticketing software, or interactive voice response (IVR) systems.

No expensive licenses

Traditional omnichannel tools are usually designed for contact center environments, which makes their licensing models often expensive to deploy on a larger scale. However, #Interact offers a solution by making omnichannel communication accessible to all customer-facing employees in all your branches, and at lower costs.

Frequently asked questions

Getting started with #Interact is easy. Just reach out to Proximus NXT. Our experts will guide you through the setup, integration, and training - so you can quickly start delivering better digital customer service.

#Interact is a user-friendly conversational messaging platform from Proximus. It allows businesses to manage customer communication—both inbound and outbound—across multiple digital channels from one central interface.

Supported channels include:

  • WhatsApp Business
  • Web chat
  • SMS
  • RCS

With #Interact, you boost your availability without the need for a full contact center solution.

With #Interact, your team can communicate professionally with customers via a shared platform. It keeps all conversations in one place, making follow-up easier and ensuring complete message history.

Supported channels:

  • WhatsApp Business
  • Facebook and Messenger
  • Web chat
  • RCS

Thanks to our Proximus NextGen Voice Solution, you can also view and transcribe voice messages—handy for following up on missed calls.

Easily integrate web chat into your website with #Interact. Use our chatbot API to connect a bot for automatic replies.

If the question is more complex, the system routes the conversation to a live agent who can respond in real-time - or follow up later via SMS or WhatsApp.

 Yes. #Interact seamlessly integrates with your CRM, helpdesk tools, and internal systems.
 This gives your team a 360° view of the customer, making support faster and more effective.

#Interact is a great fit for:

  • E-commerce
  • Retail
  • Transport
  • Hospitality
  • Customer service
  • Business services

It helps you respond faster and improve satisfaction - without extra workload for your team.

With real-time reporting on conversations and response times, #Interact helps you monitor and improve team performance—ensuring consistent service quality.

Yes. At Proximus, security is a priority. All communication through #Interact is end-to-end encrypted and fully GDPR-compliant.

Your customer data is safe and meets all EU standards for digital communication.

Definitely. With #Interact, you can activate WhatsApp Business and benefit from:

  • Auto-replies
  • Quick reply options
  • Labels and conversation topics

This makes your customer service faster, more personal, and more efficient.

#Interact offers flexible subscription models based on:

  • Number of users
  • Volume of messages and conversations

Contact Proximus NXT for a tailored quote that fits your business.