Contact Proximus
We’re preparing your personalized experience
It’s almost ready...
Find a quick solution
Proximus support 24/7
Instant contact via Proximus chat
Proximus Assistant is your 24/7 contact point. Ask your questions anytime and get an immediate answer online, without calling or visiting a shop.
If your request needs more attention, a Proximus advisor takes over during opening hours.
Call the Proximus customer service
From Belgium
0800 55 800 0800 55 800
From abroad
+32 475 15 60 30 +32 475 15 60 30
Have your customer number and phone number ready. This allows us to help you faster.
For administrative questions, please also prepare the last 4 digits of your bank account.
Lost or stolen SIM? We can block your SIM card immediately, 24/7.
Opening hours
Check the opening hours of the service you need:
Weekdays: from 8 AM till 8 PM
Saturdays: from 9 AM till 5:30 PM
Sundays and bank holidays: closed
Weekdays: from 8 AM till 8 PM (till 6:30 PM for payments)
Saturdays: from 9 AM till 5:30 PM
Sundays and bank holidays: closed
Weekdays: from 8 AM till 10 PM
Weekend and bank holidays: from 9 AM till 10 PM
Other ways to contact Proximus
Visit a Proximus shop
Our experts welcome you in a Proximus Shop near you for personal advice on your subscription or services.
Find a Proximus shopContact Proximus by e-mail
Send your less urgent questions to Proximus customer service via our contact form or by e-mail. A Proximus advisor will reply as quickly as possible.
Send an e-mailProximus forum
In our forum, you can ask questions, discover tips and benefit from the experience of other Proximus customers.
Go to the forum